1. Coverage under Warranty
From the date of purchase, Gadgetorf offers a 24-month warranty against manufacturing defects on all clothing items. Under typical use, this warranty covers material and workmanship flaws.
2. What's Included
Failures of the seams
Defects in the fabric, such as holes or unraveling
Problems with the zipper
Color fading after a certain amount of wear
Inaccurate embroidery or prints
3. Things Not Included
Typical deterioration
Damage resulting from inappropriate cleaning or maintenance
Repairs or modifications made by unapproved parties
Accidental, improper, or careless damage
Natural variances in the texture or color of the fabric
4. Procedure for Warranty Claims
To file a claim under warranty:
During the warranty period, get in touch with our customer service at warranty@gadgetorf.com.
Give pictures of the flaw and your order number.
We will evaluate your claim and give you more guidance.
If authorized, we will replace or repair the item as we see fit.
5. Evidence of Purchase
All warranty claims must be supported by a legitimate proof of purchase, such as an invoice or order confirmation.
6. Shipping Charges for Accepted Warranty Claims:
When you return defective items to us, we will pay for the shipping.
When we send you replacements or repaired items, we pay for the shipping.
7. Restrictions on the Warranty
Only the original buyer is covered by this warranty, which is non-transferable. Your statutory rights under German consumer law are unaffected.
8. Legal Rights
Your statutory rights under German law (§§ 434 ff. BGB) are supplemented by this warranty. Two years is the statutory warranty period for consumer goods.
9. Global Guarantee
Only orders placed on our official website and shipped to addresses in Germany are covered by this warranty.
10. Instructions for Care
Please adhere to the care instructions included with each item of clothing in order to preserve your warranty coverage. Your warranty may be voided if you don't follow these instructions.
11. Contact Details
Regarding warranty inquiries and claims:
Email address: warranty@gadgetorf.com
Gadgetorf, Karl-Benz-Straße 21, 69214 Eppelheim, Germany is the mailing address.
Response Time: Within 48 business hours, we strive to address any warranty-related questions.
12. Modifications to Policy
This warranty policy is subject to change at any time. Any modifications will be applied to purchases made after the modification date and will be announced on our website.
13. The Law Governing
German law governs this warranty policy. The Heidelberg, Germany, courts will have jurisdiction over any disputes.